At Azaleixis, we aim to provide you with high-quality SMTP services. However, we understand that there may be situations where you need to request a refund. This policy outlines the terms and conditions under which you may be eligible for a refund.
By using our services, you agree to this refund policy. If you have any questions or concerns, please feel free to contact our support team.
This policy may be updated periodically, and any changes will be communicated on our website. Please review it regularly.
To be eligible for a refund, you must submit a request within 3 days of your purchase or renewal. Refunds are only applicable for unused services.
Refunds may not be granted for services that have been fully or substantially utilized or for services that violate our terms and conditions.
Each refund request will be evaluated on a case-by-case basis, considering the specifics of your account and usage.
To request a refund, please contact our support team with your account details and reason for the request. Provide as much information as possible to help us understand your situation.
We will review your request and respond within 6 business days with a decision or further instructions.
If your request is approved, the refund will be processed in the original payment method used for the transaction.
Certain services are non-refundable, including but not limited to customized or tailored solutions and services consumed beyond a certain threshold.
If you are unsure whether a service is eligible for a refund, please contact our support team for clarification before making a purchase.
We do not offer refunds for services that are canceled due to a breach of our terms and conditions.
Once your refund request is approved, we aim to process the refund as soon as possible. The actual time it takes for the funds to appear in your account may vary depending on your payment method and financial institution.
Typically, refunds may take up to 8 business days to reflect in your account. Please allow sufficient time for the process to be completed.
If you do not receive your refund within the expected timeframe, please contact us for further assistance.
In some cases, you may be eligible for a partial refund if you have used a portion of the service or if certain fees are non-refundable.
We will calculate the refund amount based on your usage and the specific terms of your agreement with us.
Our support team will provide you with a detailed explanation of any partial refund decisions and their rationale.
If you disagree with our decision regarding your refund request, you may escalate the matter by contacting our customer support team for further review.
We encourage open communication and will work with you to resolve any disputes as quickly as possible.
In the event that an agreement cannot be reached, you may seek further assistance in accordance with applicable laws and regulations.
If you initiate a chargeback or reversal with your financial institution, please notify us immediately. We may need to investigate and address the situation.
Chargebacks without prior communication may result in the suspension or termination of your account.
We strive to resolve all payment issues amicably, so please contact us if you encounter any billing concerns.
We reserve the right to modify this refund policy at any time. Any changes will be communicated on our website and will take effect immediately upon posting.
Your continued use of our services after changes to this policy will constitute your acceptance of the revised policy.
Please review this policy regularly to stay informed of any updates.
If you have any questions or concerns about this refund policy or your eligibility for a refund, please contact us through our support channels.
Our team is here to help you understand your options and assist you with the refund request process.
Thank you for choosing Azaleixis. We are committed to providing exceptional service and support.